Establishing New Service
 
Security Deposit

Florence Utilities requires a security deposit for each account. When an account is closed, the deposit is credited toward the final bill, and any credit balance is refunded to the customer.  If a residential customer has had an excellent payment record for twelve continuous months, the deposit may be refunded. Refund requests must be made in writing.

Florence Utilities application process includes electricity, gas, water/wastewater and/or garbage services.  A commercial utility deposit is required for all businesses.  Consumer must be at least nineteen (19) years old to sign for utility service.  The following information must be provided. 

  • Two forms of identification - Valid driver's license or state identification card and social security card.
     

  • Copy of lease or rent receipt, if property is not owned
     

  • A notarized application is required if it is not signed in person at Florence Utilities
     

  • Authorization is required if an officer of the company does not make application for utility service

Submit all applications & forms to:

City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL  35630
Phone:  256-760-6512
Fax: 256-760-6322

Surety Bond Form (Legal Size)

This form must be utilized when securing a commercial utility deposit of $1,000 or more with a surety bond. 

Certificate of Deposit or Time Deposit Receipt Requirements

This form must be followed when a bank issues a Certificate of Deposit or a Time Deposit Receipt to secure a commercial utility deposit of $500 or more.  Also, the bank must issue a letter to Florence Utilities stating that a utility hold is being placed on the certificate.  See attached Sample Bank Letter.

Service Charges

Certain charges are made for routine or special services, and are paid by the customers receiving the service, rather than being added to everyone's rates. The charges are made to recover a part of the expense incurred by your Utility Department in providing these services.

Charges are made for the following services:

  • New service
     
  • First time service
     
  • Transfer of existing service
     
  • Same day service
     
  • Reconnection
     
  • Collection of payment at the service address
     
  • Returned checks
     
  • Trips to the service address by customer request
     
  • Trips to test a meter by customer request, where the meter is determined to be accurate
     
  • Trips for special meter readings at the customer's request